Store and Order policy
I offer free shipping on most of the items in our shop. Once your order ships you will receive the tracking information, Most of the time orders are shipped priority but might be mailed at slower rates.
Refunds and Returns
Returns and refunds are granted based on certain cases and circumstances but the items must be returned before the refund is issued. I can't accept returns or refunds for every order. Bedding sets, cage liners, and other items are made for custom cages and in custom colors making it hard to resell which causes a great financial loss to the rescue. If you have any issue with your order please contact us and we will try to correct any error.
Cancelations are only allowed before your order ships. If your order has already shipped your order can not be canceled.
We reserve the right to cancel any unshipped order.